Healthcare Chatbots: How GSK, Univer & Zambia MOH are enhancing patient care

healthcare chatbot use cases

An example of an AI-powered symptom checker is “Symptoma,” which helps users obtain a step-by-step diagnosis of their problem when they enter the symptoms. Such symptom checkers also impart health tips and related articles to their users. Appinventiv understands what goes behind the development of an innovative digital solution and how worrisome the implementation process can be. Our in-house team of trained and experienced developers customizes solutions for you as per your business requirements. Further data storage makes it simpler to admit patients, track their symptoms, communicate with them directly as patients, and maintain medical records.

Healthcare spending is simply not keeping up with these demands, and without major structural and transformational change, healthcare systems will struggle to remain sustainable. Accenture estimates that by 2026, AI applications could potentially generate $150 billion in annual savings for the U.S. healthcare system. This highlights the need to attract, train, and retain more healthcare professionals while ensuring they provide quality and timely treatment to each patient. If the chatbot is linked to the wearable device, it is used to collect data to advise patients on certain actions or notify the doctor in case of an emergency. Patients suffering from mental health issues can seek a haven in healthcare chatbots like Woebot that converse in a cognitive behavioral therapy-trained manner.

Remote Patient Monitoring

Now businesses have got a complete idea of what a chatbot is and its importance in their organization. Healthcare chatbot help to automate all repetitive and low-level tasks of the medical representatives. Obviously, chatbots cannot replace therapists and physicians, but they can provide a trusted and unbiased go-to place for the patient around-the-clock. It also increases revenue as the reduction in the consultation periods and hospital waiting lines leads healthcare institutions to take in and manage more patients.

  • This type of technology helps reduce administrative costs while providing an easier and faster way for patients to get the care they need.
  • Finally, we can use the embedding technique to upgrade the knowledge graph of our chatbot and improve its responses based on new or modified info.
  • Dr. Liji Thomas is an OB-GYN, who graduated from the Government Medical College, University of Calicut, Kerala, in 2001.
  • The common feature of most websites is the frequently asked questions section.
  • By enabling proactive maintenance scheduling and efficient resource allocation, businesses can save costs and enhance operational efficiency.
  • Undoubtedly, chatbots have good efficiency to transform the healthcare industry.

Recognizing entities allows the chatbot to understand the subject of the conversation. Effective follow-up leads to increased lifetime value and more positive reviews. SmartBot360 chatbots and live chats are HIPAA-Compliant with no extra work needed.

Topflight’s Experience with ChatGPT in Healthcare Apps

Zydus Hospitals, which is one of the biggest hospital chains in India and our customer did exactly the same. They used our multilingual chatbot for appointment scheduling to increase their overall appointments and revenue. AI and chatbots dominate these innovations in healthcare and are proving to be a major breakthrough in doctor-patient communication.

healthcare chatbot use cases

As long as the chatbot does not mess up and provides an adequate answer, the chatbot can help guide patients to a goal while answering their questions. Based on the pre-fetched inputs, the chatbots can use the knowledge to help the patients identify the ailment that is causing their symptoms. Using an interactive bot and the information it delivers, the patient can select what dosage of therapies and medications is necessary. Learn more about our healthcare software development solutions today, or schedule a free call with our team for a consultation on the best solution for your needs.

What are chatbots used for?

This allows facilities to take preventive measures, such as scheduling maintenance during non-peak hours or proactively replacing components, to avoid unexpected breakdowns and disruptions in medical services. Prescription summary assistance is a remarkable use case provided by Generative AI chatbots. Instead of dealing with lengthy and laborious instructions, users can engage in a conversational interaction to receive a concise summary of their prescription medication. For instance, a patient can inquire with the chatbot regarding the benefits of a particular drug, its potential side effects, and the proper way to take it. ChatGPT in transportation and logistics is all about using the advanced language understanding capabilities of the model to improve the way goods are transported and delivered.

  • When it is your time to look for a chatbot solution for healthcare, find a qualified healthcare software development company like Appinventiv and have the best solution served to you.
  • The most significant issue in the healthcare sector is that therapists will mostly ask for previous documents when they again visit the doctor to see their improvement in diagnosis.
  • Usually, new employees have to fill in and sign tons of standard documents like contracts, non-disclosure agreements, legal documents, and forms.
  • Chatbots can also be programmed to recognize when a patient needs assistance the most, such as in the case of an emergency or during a medical crisis when someone needs to see a doctor right away.
  • Originally, it was more to serve as the vehicle for the debate of machinery and artificial intelligence.
  • But there are hundreds or even thousands of chatbot use cases for businesses like yours.

Furthermore, since you can integrate the bot with your internal hospital system, the bot can seamlessly transfer the data into it. It saves you the hassle of manually adding data and keeping physical copies that you fetch whenever there’s a returning patient. Chatbots are transforming the healthcare sector with their several use cases. This is why healthcare has always been open to embracing innovations that aid professionals in providing equal and sufficient care to everyone.

Reduced wait times

ChatGPT can analyze patient responses to mental health screening tools and provide personalized support and resources, such as self-care tips and coping mechanisms. And while some keep arguing about AI being unable to replace human healthcare providers, thoughtful observers note more and more compelling use cases for applying the novel technology in medicine. In this method of developing healthcare chatbots, you rely heavily on either your own coding skills or that of your tech team. We hope that you now have a better understanding of natural language processing and its role in creating artificial intelligence systems.

What is the importance of AI technology in healthcare?

The emergence of artificial intelligence (AI) in healthcare has been groundbreaking, reshaping the way we diagnose, treat and monitor patients. This technology is drastically improving healthcare research and outcomes by producing more accurate diagnoses and enabling more personalized treatments.

A study by Gartner reported that almost 75% of healthcare delivery organizations will have in some way or another invested in AI by late 2021. Chatbots have become indispensable in modern medicine, with benefits ranging from medication management to mental health support. As their integration into healthcare practices continues to grow, their potential to improve patient outcomes and advance medical research is limitless. More crucially, patients can now access medical advice, treatment, and education without in-person visits. For healthcare companies and providers looking to stay ahead of the advancements, implementing al/ml is key.


Prescriptive chatbots are designed to offer answers and directions to patients. It also has the capabilities to provide mental health assistance and therapeutic solutions. Using a chatbot to automate replies for common questions is another way to scale customer service. If a patient is looking for clinics near them, what insurance is accepted, or any other frequently asked question, they can simply type in their question in the medical chatbot and get an answer.

healthcare chatbot use cases

What is a chatbot use case?

Chatbots can be used to communicate with people, answer common questions, and perform specific tasks they were programmed for. They gather and process information while interacting with the user and increase the level of personalization.